Possible Apple "Order Receipt" email scam ?

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Level 1

10 points

Possible Apple "Order Receipt" email scam ?

Hello,

I am not sure if I'm posting in the right community but i do not know where to share it:

I received today at 6:22 an email from Apple TM with an 'order receipt' charging me 47.99 GBP for a "Music Membership" purchased from "Thomas iPhone". I never bought this membership in the first place, I was asleep at that point and woke up at 10am. When I saw this I panicked and tried to click on the email below "Cancel and Manage Subscriptions" I was immediately sent to the main YouTube page. The email of the sender was nothing like the previous emails I received from purchases from the Apple Store and appeared very suspicious.

I immediately checked my apple ID and the last purchase was dating back on the 14.July 2016. I am not sure but I think it is a scam. I do not know what to do, I panicked and clicked "cancel and manage supscriptions" and I do not know if they hacked me or not. I'm running now a Virus Scan on my computer just to be sure. I also reported the email as a spam to Microsoft.

Is there any way that Apple can check if my account has been hacked or if I am going to be charged this 47.99 GBP?

sincerely,

Katie

Posted on Sep 2, 2016 10:16 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Sep 2, 2016 10:20 AM in response to katie.spang

It's a phishing email trying to get your account and payment details, it's not from Apple (and Apple are not here, we are fellow users) - you could forward it to Apple : reportphishing@apple.com , and then delete it.

Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

(I've asked the hosts to remove your image as it contains your account id.)

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Answer 2

katie.spang Author

Level 1

10 points

Sep 2, 2016 10:53 AM in response to King_Penguin

thank you very much and for asking apple removing my details and for the email address. I have forwarded the phishing email to apple and deleted it. Thankfully, when I clicked in the email " cancel and manage subscriptions" they haven't asked me to give any information but I'm still very doubtful about that... let's see what happens.

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Answer 3

King_Penguin

Level 10

334,336 points

Sep 2, 2016 10:56 AM in response to katie.spang

As long as you only went to the link and didn't log in you should be okay. But by going to the link you've potentially let the people who sent the email know that the email account is active, so you may get further phishing emails (and possibly not just iTunes, maybe other stores/sites as well) - if in doubt type in a company's website, don't use links in emails

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